Terms & Conditions

Last updated: July 27, 2026

In Short

EthniHub is a marketplace. You buy food, groceries, services, and event tickets from independent Merchants, and EthniHub operates the Platform, takes payment, and arranges delivery. Images on the Platform are illustrative and may be AI enhanced, so what you receive can differ from a photo in minor ways. Your statutory consumer rights, including your right to a remedy if something is defective, not delivered, or materially different from its description, are never limited by these Terms.

1. About EthniHub and These Terms

1.1 Who we are. EthniHub Oy (Business ID 3477743-2, registered office Rosendalinkuja 7 B 60, 01520 Vantaa, Finland) (“EthniHub”, “we”, “us”) operates the EthniHub app and website (the “Platform”). The Platform is an online marketplace through which you can order food and groceries (EthniEats and EthniMarket), book services (EthniCare), and buy event tickets (EthniEvent) from independent businesses (“Merchants”). Certain Orders are delivered by couriers (“Riders”) arranged through the Platform. 1.2 What these Terms cover. These Terms and Conditions (“Terms”) govern your access to and use of the Platform and every Order, Booking, and Ticket you purchase through it. Together with our Refund and Cancellation Policy and our Privacy Policy, they form the agreement between you and EthniHub. 1.3 Defined terms. In these Terms, “Order” means an order for food, groceries, or other goods; “Booking” means a booking for a scheduled service; “Ticket” means a ticket for an event; “Refund Request” has the meaning given in the Refund and Cancellation Policy; and “you” means the person using the Platform.

2. Acceptance and Eligibility

2.1 Acceptance. By accessing or using the Platform, creating an account, or placing an Order, Booking, or Ticket purchase, you agree to be bound by these Terms. If you do not agree to all of them, you may not access the Platform or use any of our services. 2.2 Age and capacity. You must be at least 18 years old and have the legal capacity to enter into binding contracts to create an account or make purchases through the Platform. 2.3 Personal use. The Platform is intended for personal, non commercial use. Consumer protection rights described in these Terms apply to consumers. If you wish to use the Platform for business purposes, such as large or recurring corporate orders, please contact us first. 2.4 Where we operate. Our services are available only in the areas shown in the app, which may change over time. Merchants and delivery options you see depend on your selected address.

3. Changes to These Terms

3.1 Updates. We may update these Terms from time to time, for example to reflect changes in law, in our services, or in how the Platform works. The “Last updated” date at the top shows when the current version was issued. 3.2 Notice of material changes. If a change is material, we will give you at least 30 days’ notice by email or in app notice before it takes effect. A change is material if it reduces your rights, increases your obligations, or significantly changes the services we provide. Whether a change is material will be assessed reasonably and in line with applicable consumer protection law. 3.3 If you do not agree. You may close your account before a material change takes effect. If you continue to use the Platform after the effective date, you accept the updated Terms. Changes never apply to Orders, Bookings, or Tickets you placed before the change took effect. 3.4 Minor changes. Corrections, clarifications, and other changes that do not affect your rights take effect when published.

4. Your Account

4.1 Accurate information. When you create an account, you must provide information that is accurate, complete, and current, including your name, contact details, and delivery addresses, and you must keep it up to date. 4.2 Security. Your account is personal to you. Do not share your login details or allow anyone else to use your account. You are responsible for activity under your account, and you must tell us promptly at support@ethnihub.fi if you suspect it has been used without your permission. 4.3 Consequences of inaccurate information. Providing inaccurate, incomplete, or outdated information is a breach of these Terms and may lead to suspension or termination of your account in accordance with Section 17. 4.4 Closing your account. You can close your account at any time from your account settings or by contacting support, once any Orders, Bookings, or Tickets in progress have been completed or cancelled.

5. How the Platform Works

5.1 Roles. EthniHub provides the technology Platform and handles payment collection, communication about Orders, Bookings, and Tickets, delivery coordination, and customer support. Merchants are independent businesses. They set their own prices and are responsible for their products, services, and Tickets, including preparation, quality, accuracy of listings, and legal compliance. Riders carry out deliveries of Orders. 5.2 When a contract is formed. When you place an Order or Booking, you make an offer to buy. A binding contract for that Order or Booking is formed when the Merchant confirms it (its status changes from Pending to Confirmed). A contract for a Ticket is formed when the Ticket is issued to your account. Until then, you may cancel as described in the Refund and Cancellation Policy. 5.3 Who you are buying from. Each listing identifies the Merchant. Unless we state otherwise at checkout, the contract for the goods, service, or Ticket is between you and the Merchant, and EthniHub acts as the marketplace operator and collects payment. Merchants are generally businesses. If a seller on the Platform is not a business, we will tell you before you buy, and consumer protection rules that apply to businesses will not apply to that sale. 5.4 How listings are ordered. Listings and search results are ordered using main parameters such as your location and delivery address, availability, how closely a listing matches your search, and ratings. Any paid or promoted placement is clearly labelled as such.

6. Orders, Bookings and Tickets

6.1 Placing an Order or Booking. Before you confirm, please check the items, quantities, delivery address, contact number, date and time, and any notes for the Merchant. You are responsible for the accuracy of the information you provide. 6.2 Merchant confirmation. Orders and Bookings start as Pending. The Merchant may accept or decline an Order or Booking, for example because an item is unavailable, the Merchant is closed, or capacity is full. If an Order or Booking is declined or is not accepted, you will not be charged, or any amount already authorised or paid will be refunded in full. 6.3 Unavailable items. If an item becomes unavailable after you order, the Merchant or EthniHub may contact you with options. You may accept an alternative or ask for that item to be removed, in which case the price of that item will be refunded. 6.4 Service Bookings. You must attend at the scheduled date and time. Merchants may have their own cancellation terms, which will be shown at the time of booking. How cancellations, changes, and no shows are handled is explained in the Refund and Cancellation Policy. 6.5 Event Tickets. A Ticket is valid only for the event, date, and entry type stated on it. Tickets must not be copied, resold, or transferred unless the listing says transfers are allowed. If an event is cancelled or materially changed by the organiser, refunds are handled under the Refund and Cancellation Policy. 6.6 Age restricted goods. Where a product is subject to a legal age restriction, you may be asked to show proof of age at delivery or collection, and the product may be withheld if you cannot.

7. Prices, Fees and Payment

7.1 Prices. Prices are set by Merchants, are shown in euros, and include value added tax where applicable. The total you will pay, including all fees, is shown before you confirm your purchase. 7.2 Delivery fee. Where an Order is delivered, the delivery fee is calculated automatically from the distance between the Merchant and your delivery address, not from where a Rider happens to be. The fee is shown at checkout before you pay. Any other fee that applies is shown separately before you pay. 7.3 Tips. Tips for Riders are optional and are passed on to the Rider in full. 7.4 Payment. You can pay using the methods shown in the Platform. Payments are processed by third party payment providers (currently including Stripe and Paytrail). EthniHub does not store your full card number. By confirming a purchase, you authorise us to charge your chosen payment method for the total shown. 7.5 Payment failure. An Order, Booking, or Ticket is not confirmed until your payment has been authorised. If a payment fails, the purchase will not proceed. 7.6 Pricing errors. If a listing contains an obvious pricing error, we or the Merchant may cancel the affected purchase before it is fulfilled and refund you in full, and we will tell you if we do. 7.7 Promotions. Promotional offers are subject to the terms shown with the offer, have no cash value, and may be changed or withdrawn at any time, but never in a way that affects a purchase you have already completed. 7.8 Receipts. A receipt for each purchase is available in your account and by email.

8. Delivery

8.1 Estimates and tracking. Delivery times shown in the Platform are estimates, not guarantees. While a delivery is in progress, the Platform may show the approximate position of the Rider and an estimated arrival time. Location information is handled as described in our Privacy Policy. 8.2 Your responsibilities. It is your responsibility to provide a complete and accurate delivery address and any access instructions, and to be available and reachable by phone when the Rider arrives. If delivery cannot be completed because the address is wrong or incomplete, or because no one can be reached after reasonable attempts, the Order may be cancelled, and you shall remain responsible for the cost of the Order and delivery fee, subject to your statutory rights. 8.3 On delivery. You shall check your Order when it arrives. Where something is wrong, you must submit a Refund Request as soon as possible, following Section 3 of the Refund and Cancellation Policy. 8.4 Respect and safety. You shall treat Riders and Merchants with respect. A Rider may decline or end a delivery where there is a safety risk.

9. Cancellations, Refunds and Your Statutory Rights

9.1 Refund and Cancellation Policy. Our Refund and Cancellation Policy forms part of these Terms. It explains self service cancellation, how to submit a Refund Request, processing timelines, and how refunds are paid. 9.2 Withdrawal right. The standard 14 day withdrawal right under Finnish and EU law does not apply to most purchases on the Platform, because they involve goods that deteriorate quickly or services and leisure activities tied to a specific date or period. Section 1 of the Refund and Cancellation Policy explains this in full. 9.3 Your statutory rights are protected. Nothing in these Terms or in the Refund and Cancellation Policy limits your statutory rights as a consumer. This includes your right to an appropriate remedy where goods or services are defective, not delivered, incomplete, charged twice, or materially different from their description (see Section 2 of the Refund and Cancellation Policy).

10. Website and App Imagery (AI Enhancement)

10.1 Images are illustrative. Photographs, images, graphics, and other visuals shown on the Platform, including images of dishes, menu items, groceries, products, services, venues, and events, are illustrative representations. They are there to help you browse and choose. They are not a guarantee of the exact appearance, size, quantity, colour, plating, packaging, or presentation of what you will receive. 10.2 How we use AI enhancement. To present listings clearly and consistently, EthniHub and Merchants may use artificial intelligence tools to enhance images. Enhancement may include adjusting brightness, contrast, colour balance, and sharpness; improving resolution and reducing noise; cropping, resizing, and framing; cleaning up or replacing backgrounds; and applying a consistent visual style across listings. Where a Merchant has not supplied a photograph, we may display a generated or stock illustration, which is labelled as such. 10.3 What AI enhancement is not used for. AI enhancement is not used to add or remove ingredients or components, to change the quantity, portion size, or type of the product, or to show a product that the Merchant does not offer. 10.4 Natural variation. Food, groceries, and many other goods are prepared, picked, or packed by hand and vary naturally. What you receive may therefore differ from the image in minor ways, such as colour or shade, lighting and sheen, plating and arrangement, garnish, how a portion is presented within the normal range, packaging or container, the shape and size of natural items, and props or backgrounds shown in the image, which are not included. 10.5 Images are not a source of safety information. Images must not be relied on for information about ingredients, allergens, nutritional content, weight, or suitability for any diet. Always rely on the written description and allergen information provided by the Merchant, and see Section 11. Where a listing’s description or information is unavailable or limited, contact the Merchant directly for further details before ordering. 10.6 Minor variations are not defects. A minor, immaterial variation between an illustrative image and the product as supplied does not, on its own, make the product defective, non conforming, or not as described, and is not a ground for a refund. Section 9 of the Refund and Cancellation Policy explains how this applies to Refund Requests. 10.7 Your statutory rights are not affected. This Section does not limit your statutory rights. If what you receive is materially different from its written description, for example the wrong item or variety, a missing component, a materially smaller quantity or size than described, or an ingredient or allergen that the listing did not disclose, you remain entitled to a remedy as described in Section 9 of these Terms and Section 2 of the Refund and Cancellation Policy. 10.8 Merchant obligations. Merchants must make sure that the images they upload or approve fairly represent the products and services they sell, and must not use enhancement, AI or otherwise, to mislead customers. We may remove an image or require a Merchant to replace it. 10.9 Concerns about an image. If you believe an image materially misrepresents a product or service, please tell us through the app or at support@ethnihub.fi. We will review it and may correct or remove the image.

11. Merchant Information and Allergens

11.1 Merchant responsibility. Merchants are responsible for the accuracy and completeness of their listings, including descriptions, ingredients, allergen information, prices, availability, and opening or service times, and for complying with the laws that apply to their products and services, including food safety, labelling, licensing, and consumer protection law. 11.2 What EthniHub does and does not check. We do not prepare, inspect, or store Merchants’ products and we do not independently verify every listing. We act on reports of inaccurate or unlawful listings and may remove or correct them. 11.3 Allergies and dietary needs. If you have a food allergy or intolerance, contact the Merchant directly before ordering and do not rely on images. Merchants and EthniHub cannot always guarantee that a product is free from allergens or cross contamination.

12. Acceptable Use

12.1 Lawful use. You agree to use the Platform only for lawful purposes and in a way that does not infringe the rights of others. 12.2 What you must not do. You must not: commit fraud or use a payment method you are not entitled to use; abuse refund, cancellation, or promotional processes, for example by creating multiple accounts or making false claims; upload or distribute harmful, unlawful, or infringing content; harass, threaten, or discriminate against Merchants, Riders, our staff, or other users; copy or collect data from the Platform by automated means without our written consent; interfere with or disrupt the Platform or probe its security; reverse engineer any part of it except as the law allows; impersonate any person; or use the Platform to violate any applicable local, national, or international law. 12.3 Enforcement. We may investigate suspected breaches, remove content, suspend accounts as described in Section 17, and report unlawful activity to the authorities.

13. Ratings, Reviews and Your Content

13.1 Honest feedback. You may rate and review Merchants, Riders, and your Orders, Bookings, and Tickets. Reviews must be honest, based on your genuine experience, lawful, and free of offensive or defamatory content and other people’s personal data. 13.2 No fake or incentivised reviews. You must not post fake reviews or offer or accept payment or other incentives in exchange for a particular rating. We may remove ratings and reviews that breach these Terms. 13.3 Your licence to us. You keep ownership of the content you provide, such as reviews and photographs. You grant EthniHub a non exclusive, worldwide, royalty free licence to host, display, and use that content to operate, improve, and promote the Platform. Photographs you attach to a Refund Request are used only to assess your request and to resolve it with the Merchant.

14. Intellectual Property

14.1 Our rights. The Platform and its original content, features, and functionality, including software, design, text, graphics, and the names and logos EthniHub, EthniEats, EthniMarket, EthniCare, and EthniEvent, are and will remain the exclusive property of EthniHub and its licensors. 14.2 Your licence to use the Platform. We give you a limited, personal, non exclusive, non transferable, revocable licence to use the Platform for its intended purpose, in line with these Terms. 14.3 Trademarks. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. 14.4 Merchant content. Merchants keep the rights in their own images, logos, menus, and descriptions, and confirm that they hold the rights needed to supply them. Merchants grant EthniHub a licence to host, display, adapt, and enhance that content, including using AI tools as described in Section 10, in connection with the Platform and the promotion of their listings. 14.5 Infringement. If you believe content on the Platform infringes your rights, please contact support@ethnihub.fi with details so we can review it.

15. Privacy and Data Protection

15.1 How we handle personal data. We process personal data in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation and the Finnish Data Protection Act. Questions about your data can be sent to privacy@ethnihub.fi. 15.2 Location and address data. We use your address and location information to show nearby Merchants, calculate delivery fees, and provide delivery tracking.

16. Third Party Services and Links

16.1 Third parties. The Platform may integrate with or link to third party services such as payment providers, maps, and messaging tools. Those services are governed by their own terms, and, to the extent permitted by law, we are not responsible for their content or availability.

17. Suspension and Termination

17.1 By you. You may stop using the Platform and close your account at any time, as described in Section 4. 17.2 By us. We may suspend or terminate your account or your access to the Platform where there is a good reason, including: a breach of these Terms; fraud or abuse of refunds or promotions; unlawful use; a safety risk to Riders, Merchants, or other users; inaccurate account information that you have not corrected after we asked; or a legal requirement. Where reasonably practicable we will give you notice, the reason, and an opportunity to respond. We may act immediately where this is needed to prevent harm, fraud, or unlawful activity. 17.3 What happens next. When your account is terminated, your right to use the Platform ends. Orders, Bookings, and Tickets already placed are handled under the Refund and Cancellation Policy. If we terminate your account for a reason other than your breach, we will refund amounts you paid for any Order, Booking, or Ticket that has not yet been fulfilled. 17.4 Surviving provisions. Sections 9, 12, 13.3, 14, 18, 20, and 21 continue to apply after termination, together with any rights that have already arisen.

18. Disclaimers and Limitation of Liability

18.1 What is never limited. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for anything that cannot be limited or excluded by law, and nothing in these Terms affects your mandatory rights as a consumer. 18.2 Our services. We will provide the Platform and our own services, including payment handling, delivery coordination, and support, with reasonable care and skill. Subject to the previous clause, the Platform is provided “as is” and “as available”, and we do not promise that it will be uninterrupted or error free. 18.3 Merchants and Riders. Merchants are responsible for their own products, services, and Tickets. Except where the law says otherwise, EthniHub is not liable for a Merchant’s failure to supply what it has agreed to supply, although we will help to coordinate a resolution as described in the Refund and Cancellation Policy. 18.4 Indirect loss. Subject to the first clause in this Section and to the extent permitted by law, EthniHub is not liable for loss of profit, business, or goodwill, or for other indirect or consequential loss that was not reasonably foreseeable.

19. Force Majeure

19.1 Events beyond our control. Neither EthniHub nor you will be liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, severe weather, governmental restrictions, strikes, power or internet outages, failure of third party systems, epidemics, or war. How refunds are treated in these situations is described in Section 13 of the Refund and Cancellation Policy.

20. Complaints and Dispute Resolution

20.1 Contact us first. If you have a complaint, please contact us at support@ethnihub.fi. We aim to respond within 3 business days, and complex cases may take longer. 20.2 If we cannot resolve it. If we cannot resolve your complaint, you can seek advice from the consumer advisory service of the Finnish Competition and Consumer Authority and you can bring the matter before the Consumer Disputes Board (Kuluttajariitalautakunta). Consumers in other EU countries can contact their national consumer dispute body or the European Consumer Centre in their country. 20.3 Courts. Nothing in this Section prevents you from taking your dispute to a court.

21. Governing Law and Jurisdiction

21.1 Governing law. These Terms are governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions. 21.2 Consumers in other countries. If you are a consumer who normally lives in another EU or EEA country, you keep the mandatory consumer protections of that country in addition to the protections that apply under Finnish law. 21.3 Courts. Subject to mandatory consumer law, under which you may bring proceedings in the courts of your place of residence, disputes arising from these Terms will be submitted to the District Court of Helsinki.

22. General

22.1 Entire agreement. These Terms, the Refund and Cancellation Policy, the Privacy Policy, and any terms shown to you at checkout are the entire agreement between you and EthniHub about the Platform and replace any earlier understanding on the same subject. 22.2 Severability. If any part of these Terms is found to be unenforceable, the rest continues in effect. 22.3 No waiver. A failure to enforce any part of these Terms is not a waiver of our right to enforce it later. 22.4 Assignment. We may transfer our rights and obligations under these Terms to an affiliate or to a successor to our business, provided your rights are not reduced. You may not transfer yours without our written consent. 22.5 Notices. We may give you notice by email to the address on your account or through the Platform. You can contact us at support@ethnihub.fi.

23. Contact

EthniHub Oy, Business ID 3477743-2, Rosendalinkuja 7 B 60, 01520 Vantaa, Finland. General questions, complaints, and Refund Requests: support@ethnihub.fi. Data protection and privacy: privacy@ethnihub.fi.

Last updated: July 27, 2026

EthniHub Oy · Business ID 3477743-2 · Rosendalinkuja 7 B 60, 01520 Vantaa, Finland